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Welcome to Synplicity Online Support (SOS). Synplicity is committed to providing timely, professional technical support services to ensure your success while using our products. These pages contain numerous resources to assist you in your use of our Synplicity products.

What's New In Synplicity Online Support?
       
• HAPS Hardware Technical Support
°  Submit issues to Synplicity Technical Support – HAPS customers submit issues to the Synplicity Technical Support staff using the “Submit Call Ticket” link on this page and select HAPS from the product list.  Existing issues may also be updated using the Update Call Ticket link on this page.
°  HAPS Supportnet – HAPS customers can view HAPS documentation and download board description files using the HAPS Supportnet link at the top of this page.
 
• Access to Technical Support Request web forms without logging into SOS
°  Submit new technical support requests through the Submit Call Ticket web form
°  Update submitted requests through the Update Call Ticket web form
°  Conveniently add attachments or FTP files to new or updated technical support calls
°  Ability to immediately track new or updated technical support calls through SOS
 
• New SOS features
°  Change your account password
°  Change your account profile
°  Access to Preferred Customer Downloads section
       

Self Help resources include our improved searchable Knowledgebase and product specific documentation, such as release notes and application notes. The knowledgebase contains numerous articles submitted by our Corporate Applications Engineers that resolve questions they have encountered. It has been greatly enhanced to permit product specific searches, as well as the ability to browse either the most recent articles, or all the articles.

If you have been unable to resolve your question by using the Self Help sections of SOS, then you are ready for My Support. Through My Support, you can submit a question directly to our Corporate Applications Engineers. This creates a permanent, online, private record of your question, our response, and any interactions between you and our technical support team. You can review all your unique questions and check status of them any time — day or night.

Synplicity has multiple Engineering facilities located in multiple geographies and time zones. Our Technical Support Engineers are most effective when our customers provide the most complete information possible at the time a Technical Support issue is submitted. In order to make the best use of Engineers in multiple locations and in order to help customers provide the most complete information, we recommend that customers submit Technical Support issues using Synplicity’s web-based support tools. Technical Support issues can be submitted either by using the Submit Call Ticket and Update Call Ticket links or simply by logging into SOS and clicking on New Call. Also, look for Synplicity’s web-based support links conveniently accessible from our Synplicity products in upcoming releases.

If you have questions about licensing, there are 3 paths to support:

  1. Evaluations: If you would like a license to evaluate our software, please go to the Download page and follow the instructions for obtaining an evaluation license from license@synplicity.com.
  2. License Installation: If you have a license but need some help installing it, please contact our technical support team using My Support.
  3. Purchase Licenses: If you are currently a customer and need to renew a license or have not yet received your new license from an initial purchase, please contact Synplicity Customer Care.